At Gamo School Furniture, we strive to provide our customers with the highest quality products and service. If for any reason you are not satisfied with your purchase, we are here to assist you with returns and refunds in accordance with our policy.
Eligibility for Refunds
- Product Condition: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition that you received it. Any signs of use, damage, or modifications may affect eligibility for a refund.
- Time Frame: Refund requests must be submitted within 30 days of the date of purchase. Unfortunately, any requests made after this period will not be eligible for a refund.
- Custom Orders: Custom or special orders are non-refundable unless they arrive damaged or defective. Please contact us immediately if you receive a defective custom item.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Us: Email us at [email protected] or call +90 505 162 8295 with your order number and the reason for the return.
- Return Authorization: Once your refund request is received, we will provide a Return Authorization Number (RA#). Please ensure this number is included on your return shipment.
- Return Shipping: Customers are responsible for return shipping costs unless the product was received damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
- Inspection: Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed within 5-7 business days.
Refunds (If Applicable)
Refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the credit to appear in your account.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
Non-Refundable Items
- Custom or special orders (unless damaged)
- Gift cards
- Products not in their original condition, packaging, or with signs of use
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 48 hours of receiving your order with photos of the damage or defect. We will arrange for a replacement or full refund, including shipping costs.
Late or Missing Refunds
If you haven’t received a refund after the stated processing time, please check with your bank or payment provider. If you still haven’t received your refund, please contact us at [email protected].